In the age of smartphones, portable cameras, etc.… There is no telling when or where someone’s data might be collected or who might use a camera to capture a client in a compromising situation. Scandals are usually great for marketing, but not when they happen on your premises. Why? Because it shows a lack of care for privacy issues. Scandals aside, some customers may need privacy due to the type of treatment they are undergoing, or perhaps they need privacy due to religious reasons.
Here is everything you need to know about salon privacy policies and how to use boutique furniture to accommodate client privacy needs!
Overall, the main idea is to find places for delicate procedures such as massages, waxing, etc.
This method will eliminate up to 80% of client privacy needs.
More and more salons in Australia and the world over are turning to open layouts because it better facilitates collaboration. However, open space layouts limit the services you can provide at your salon. For example, very few people are comfortable being waxed Infront of onlookers.
Salon furniture, if placed in the right way can accommodate all your client’s privacy needs thereby eliminating the need to get a bigger space. Wheat you have to do is:
Firstly, salon work is very collaborative… if you have multiple employees, getting enough storage space and work seating for them can be problematic and distracting.
Consequently, to save both time and money, you should get movable furniture. This will make it easier for you, your clients and employees to move to where they need to be.
Permanent walls on your premises heavily restrict what you can add in the future, it also eats up precious space. To get around this, you should get privacy screens. Privacy screens are mobile, meaning you can set up a private spot just by moving it.
‘Adam and Eve syndrome’ refers to our innate curiosity that’s very ripe in young-ins, kids can’t control it thus they need to be told where not to go and what not to do. To address privacy needs when kids are involved, you should keep an eye on their activities at all times while on your premises.
Bipedal automatons react to pain in several ways, one of them is screaming. As consequence, if someone is getting waxed in the corner and another is getting his/her hair done. The sounds from the waxing booth might be distracting or in some cases embarrassing. Accordingly, Experts recommend that you consider adding some background noise.
Background noise can also drown out street-level noise or sounds from adjacent buildings or businesses. If you own a spa salon, the ambience is one of the most important things. People want to relax and feel transported to another place while they relax on the massage table!
One mistake you might make is… purchase salon furniture and dividers before envisioning the space you want to create. See, the overall idea is to make sure there is enough legroom for everyone, little clutter, and no items that are there just to occupy space. Meaning, don’t impulse buy, instead, study your room and come up with an appropriate floorplan. You can work with an interior designer if you so wish.
Generally speaking, you should:
- Think outside the box: curtains can do the same job as dividers and are a cheaper option perfect for small spaces.
- Foldable dividers: can improve the overall aesthetic and feel of your space without compromising mobility and space.
- Color co-ordinate salon furniture, room dividers, and or curtains for branding purposes.
- Ensure there is enough lighting for all areas, hang pendant lamps can be used in private areas.
- Buy movable carts or storage to cut stowage needs.
Salon furniture placement and privacy Part 2: The importance of client privacy and confidentiality in a beauty salon
To some, workplace privacy is a non-issue, but any seasoned salon owner will tell you privacy is not just a matter of maintaining professionalism. It is also about gaining client trust and confidence. Therefore, the environment you create both online and offline tells me whether or not I can trust you.
This begs the question,
- Have you invested in portable salon furniture?
- What are the cameras on your premises pointed at?
- Is your salon peeping tom proof?
Before we answer that question, we must first ask, what is a breach of confidentiality?
The dictionary definition is ‘disclosure of information to someone without consent’. For example, one of your employees or you, might be proud of your work and take pictures without client consent. If that client finds those images on social media or any website, then that is a breach of confidentiality.
In Australia and most parts of the planet, the only time you are allowed to break confidentiality is when a client’s behaviour poses a significant risk to themselves or others and when sharing information with the law.
Reasonable expectation of privacy in a salon
In Australia, filming a person engaged in a private act carries with it- steep penalties, you might be facing upwards of two years in prison. That’s why I ask, where are your cameras pointed. For example, if you run a tanning salon, no cameras should face changing areas or places where there is a reasonable expectation of privacy.
I am not saying that you should take down all cameras in your salon, instead, what I’m saying is, use furniture and privacy screens to protect clients when they are most vulnerable.
On the face of it, clear windows on your premises may seem like a worthwhile option. But not everyone is comfortable with onlookers staring at them as they get their hair done. For this and other privacy reasons, it is recommended that you tint windows to discourage the nosey.
In architecture, the principle ‘form follows function’ means the shape of a building or space should primarily relate to its intended purpose. For example, if you designate one corner to waxing services, all furniture and items in the space should be related to waxing.
Design for flow
Salon furniture placement should be done with ‘flow’ in mind, why? Walking room and proper furnishing layout between work stations… is important in that it prevents accidental run-ins between customers and employees and other customers. You can even creatively style awkwardly shaped salons to make it work.
The idea is to create an environment where traffic flows fluidly without interfering with private procedures.
Use furnishings as room dividers
Large pieces of salon furniture such as storage cabinets or large mirrors can be used as barriers for private areas. This is an ideal option for small salons because it promotes style and functionality without wasting space. Remember, you don’t have to push all your furniture against the walls.
Create privacy zones
On the floor “keep out” signs work best because they are in the way, but some can be trip hazards.
Experiment with different positions
Move your portable dividers and furniture until you find a layout that works best for you. And don’t forget to factor in lighting and walk areas.
Keep all cameras outside the work area
Although the law doesn’t require it, its good policy to keep surveillance cameras especially audio enable ones, outside or facing away from private areas. If you have a small space, use furniture, curtains or dividers to give clients some privacy.
Moreover, a code of ethics is necessary for your salon in that it will set the tone for your employees and reassure clients that you are running a reputable business. See the thing is, furniture and divider arrangement only works if people are aware of the dos and don’ts.
It is possible to use furniture to meet the privacy needs of your clients, it takes coordination with your workers, proper salon furniture placement, and some style. Also, privacy goes beyond furniture arrangement, there are online and offline considerations.
Finally, take some time to come up with good privacy policies for your business to protect both you and your clients.
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